At Rubire, customer satisfaction is our top priority. We want you to feel secure and comfortable when shopping with us. This refund policy is in accordance with the European Right of Withdrawal.
1. Right of Withdrawal
You have 14 calendar days from the receipt of your order to cancel your purchase, without providing any reason.
2. How to Request a Refund
To exercise your right of withdrawal, please email us at:
📧 contact@rubire.com
Include your order number and details of the product you wish to return.
3. Return Conditions
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Products must be returned in their original packaging, unused, and with all accessories and tags included.
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Personalized or custom-made products may not be eligible for returns (this will be clearly stated on the product page).
4. Return Period
You must return the product within 14 days after your cancellation request. We recommend using a trackable shipping method.
5. Refund
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After receiving and inspecting the product, Rubire will process the refund to the same payment method used for the purchase, within 14 days.
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All product costs will be refunded.
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Original shipping costs will be refunded when applicable, except if the return is due to a change of mind (initial shipping may not be refunded in this case).
6. Damaged or Incorrect Products
If you receive a product that is damaged or incorrect, please contact our team within 7 days of receipt.
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We will cover the return shipping costs.
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You may choose between a full refund, exchange, or store credit.
7. Exclusions
Products that do not meet the above conditions or are returned after the deadline will not be eligible for a refund.
8. Contact
For any questions regarding refunds or returns, please contact:
📧 contact@rubire.com